Yes - A list of all countries we ship to can be found during checkout at the 'Billing/Shipping' stage. For a full breakdown of all our International Shipping costs and timescales Click Here.

For European and International orders, customs fees, duties, and taxes may apply. These charges are the customer's responsibility so we recommend checking with your local customs office.

In some cases, customs clearance may cause slight delivery delays.

We accept returns/exchanges within 14 working days of delivery, items must have tags attached and must not have been worn or washed. Customers must fill out a Returns Note (found here and is included in the despatch confirmation email) and send the parcel to our address at their own expense.

Please allow 5 working days for your return or exchange to be processed, and 7 for a refund (if applicable) to appear in your account.

If you receive a damaged or defective item purchased from our site, then please contact us within 48 hours of delivery by emailing customercare@weekendoffender.com or by calling us on +44(0)1332 342 068 to make us aware of the issue.

Information we will require:
▪ Order number
▪ Picture/video of the fault
▪ Description of the fault


Please DO NOT dispose of the of the damaged items until we have responded to your query as we may require the item to be sent back to us. If the item is disposed of we have the right to refuse your request.

If a garment is supplied without a swing tag, this does not count as a defective item and cannot be returned under the grounds of damaged.

We will make every effort to replace the item as quickly as possible. If there is any damage to the packaging on delivery, you have the right to refuse the order and contact us immediately.

If you have noticed that we have made a mistake with your order, please contact us within 48 hours of delivery on +44(0)1332 342 068 or email us at customercare@weekendoffender.com, we will resolve the issue as quickly as possible. Please see our full Returns Policy below for instructions on how to return items to us.
Please include a photo of the item you have received so we can advise further.

If you wish to cancel or amend your order then please contact us as soon as possible and we will do our upmost to deal with your request.

Prior to order shipment, we reserve the right to cancel and refund any order(s) that is deemed to be suspicious, fraudulent or purchased for the suspected purpose off mass re-sale. E.g. Any order which contains a full run of sizes (XS-XXXL) in one style.

This decision is made at our full discretion and we will contact the party placing the order. If we are then satisfied that the order(s) is legitimate, we will be happy to process the order.

Shipping methods we offer:
FREE UK Shipping 5 - 7 working days (Free)
UK Standard 3 - 4 working days (£3.95)
UK Express 1 - 2 working days (£5.95)

International shipping is country dependent, details of payment and delivery time can be found here.

The majority of our orders are delivered within the timeframes stated on our shipping information pages, but on rare occasions orders can be subjected to delays within the delivery network that are out of our control. Please contact our customer care team at customercare@weekendoffender.com or via telephone on +44(0)1332 342 068 and we will be happy to assist. When contacting us please state your order number so that we can deal with your enquiry as quickly as possible. If an investigation is needed to locate your parcel please allow a minimum of 8 working days once the investigation has started before we can initiate the next steps (i.e. send a replacement order/issue a refund). Please contact us within 20 working days from placing your order to ensure we can open an investigation.

Firstly, we are very sorry that your parcel is missing, we will try and do everything we can to help locate your order. Before contacting us please check with your household members and neighbours as they may have accepted it on your behalf. Also check around your property in any ‘safe places’ where the courier may have left your parcel for you.

If you still can’t find it please contact us at customercare@weekendoffender.com or call us on +44(0)1332 342 068 and we will contact the courier for more information. If an investigation is needed to locate your parcel please allow a minimum of 8 working days once the investigation has started before we can initiate the next steps (i.e. send a replacement order/issue a refund). Please contact us within 10 working days of not receiving your parcel to ensure we can open an investigation.

Yes – If you would prefer to place your order over the phone, we are happy to help. Simply make a note of the item name(s) you are interested in and call our sales department on +44(0)1332 342 068.

We accept online payments via the following payment methods:

Visa
Visa Debit
Mastercard
American Express
PayPal
Clearpay
Klarna
Shopify Pay
Google Pay
Apple Pay


We take fraud and security extremely seriously. All credit and debit card holders are subject to validation and authorisation by both Weekend Offender and the card issuer, to maintain security and prevent fraud at all times.

Please note: In the interest of fraud prevention, we are unable to accept payment via Credit/Debit cards on any order(s) when shipping to Indonesia, Singapore and Mexico. We are happy to accept payment via PayPal. Apologies for an inconvenience this may cause.

Unfortunately, we're unable to ship items to British Forces Post Office (BFPO) addresses due to delivery restrictions. We apologise for any inconvenience this might cause and suggest using a different UK address for your orders. If we receive any orders to BFPO addresses, we will aim to contact you as soon as possible to arrange an alternative shipping address or to process a full refund. Thank you for your understanding.

Our size guides can be found here. These are our general size recommendations to help guide you to the most suitable fit for our clothing.
Unique size guides can be found linked to the products.

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