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Orders & Returns

FAQs

Do you deliver outside of the United Kingdom?
Yes – A list of all the countries we ship to can be found during checkout at the ‘Billing/Shipping Information’ stage. For a full breakdown of all our International Shipping costs & timescales Click Here.

I’m having difficulty placing my order.
We are sorry to hear you are having trouble placing an order with us. The easiest solution is to contact our customer care team at customercare@weekendoffender.com or via telephone on +44(0)1332 342 068.

Our opening times are:
Monday-Thursday: 8am - 4:30pm (BST/GMT)
Friday: 8am - 4:00pm (BST/GMT)

Can I order items over the phone?
Yes – If you would prefer to place your order over the phone, we are happy to help. Simply make a note of the item name(s) you are interested in and call our sales department on +44(0)1332 342 068.

What payment methods do you accept?
We accept online payments via the following payment methods:

Visa
Visa Debit
Mastercard
American Express
PayPal
LayBuy
Klarna
Shopify Pay
Google Pay
Apple Pay

We take fraud and security extremely seriously. All credit and debit card holders are subject to validation and authorisation by both Weekend Offender and the card issuer, to maintain security and prevent fraud at all times.

Please note: In the interest of fraud prevention, we are unable to accept payment via Credit/Debit cards on any order(s) when shipping to Indonesia, Singapore and Mexico. We are happy to accept payment via PayPal. Apologies for an inconvenience this may cause.

How do I cancel my order?
If you wish to cancel or amend your order then please contact us as soon as possible and we will do our upmost to deal with your request.

Why has my order been cancelled?
Prior to order shipment, we reserve the right to cancel and refund any order(s) that is deemed to be suspicious, fraudulent or purchased for the suspected purpose off mass re-sale. E.g. Any order which contains a full run of sizes (XS-XXXL) in one style.

This decision is made at our full discretion and we will contact the party placing the order. If we are then satisfied that the order(s) is legitimate, we will be happy to process the order.

Why hasn’t my order arrived yet?
The majority of our orders are delivered within the timeframes stated on our shipping information pages, but on rare occasions orders can be subjected to delays within the delivery network that are out of our control. Please contact our customer care team at customercare@weekendoffender.com or via telephone on +44(0)1332 342 068 and we will be happy to assist. When contacting us please state your order number so that we can deal with your enquiry as quickly as possible. If an investigation is needed to locate your parcel please allow a minimum of 8 working days once the investigation has started before we can initiate the next steps (i.e. send a replacement order/issue a refund). Please contact us within 20 working days from placing your order to ensure we can open an investigation.

My parcel has been marked as delivered but I haven’t received it?
Firstly, we are very sorry that your parcel is missing, we will try and do everything we can to help locate your order. Before contacting us please check with your household members and neighbours as they may have accepted it on your behalf. Also check around your property in any ‘safe places’ where the courier may have left your parcel for you.

If you still can’t find it please contact us at customercare@weekendoffender.com or call us on +44(0)1332 342 068 and we will contact the courier for more information. If an investigation is needed to locate your parcel please allow a minimum of 8 working days once the investigation has started before we can initiate the next steps (i.e. send a replacement order/issue a refund). Please contact us within 10 working days of not receiving your parcel to ensure we can open an investigation.

What if I have been sent the wrong items?
If you have noticed that we have made a mistake with your order, please contact us within 48 hours of delivery on +44(0)1332 342 068 or email us at customercare@weekendoffender.com, we will resolve the issue as quickly as possible. Please see our full Returns Policy below for instructions on how to return items to us.

Damaged or defective items.
If you receive a damaged or defective item purchased from our site, then please contact us within 48 hours of delivery by emailing customercare@weekendoffender.com or by calling us on +44(0)1332 342 068 to make us aware of the issue.

If a garment is supplied without a swing tag, this does not count as a defective item and cannot be returned under the grounds of damaged.

We will make every effort to replace the item as quickly as possible. If there is any damage to the packaging on delivery, you have the right to refuse the order and contact us immediately.

Returns Policy

To be eligible for an exchange/refund, items must be returned in the original packaging within 14 days of receiving your goods. We will not accept returns on any item(s) with tags removed, signs of having been worn or having been washed.

As part of our commitment to reduce the amount of paper we use, we are no longer including a Returns Note in every order we send out.

To return any item(s) to us, you will need to print out and complete the ‘Returns Note’ that was emailed to you when your order was shipped. If you require a blank copy, you can download using the pdf link below.

RETURNS NOTE:
All returns must be delivered to:
Eighty8 ltd (t/a Weekend Offender)
Unit 3 Parker Centre
Mansfield Road
Derby
DE21 4SZ

The cost of returning the item(s) is at the expense of the customer. All returns are the customer’s responsibility until they reach us. We suggest that they are sent by recorded delivery to ensure they reach us safely.

If you have any queries please contact us via email at customercare@weekendoffender.com or by calling us on +44(0)1332 342 068.

If you require a refund, this will be processed via your original payment method. Please allow up to 7 working days for any refunds to appear in your account.

Non-UK/EU Discount

Customers ordering to a country outside of the U.K and European Union (EU) will receive a 15% discount on their order. This is to help out with any surprise customs charges that may be payable before receipt of your goods. This discount will automatically be applied during checkout if the shipping address entered is a non-U.K / non-EU country.

We recommend if purchasing for shipment outside of the UK/EU to please check with your border/customs agencies before ordering so you’re fully aware of any charges that your goods may face when entering your country for delivery. We apologise for any frustration or inconvenience this may cause.

Please note: All 'Kidswear' items & Gift Cards are excluded from this offer.

If you have any further questions relating to this, please feel free to contact us via email at customercare@weekendoffender.com or by calling us on +44(0)1332 342 068.

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