Orders & Returns
60-DAY EXTENDED RETURNS POLICY
Updated: 26th March 2020
During these unprecedented times, we understand that returning an item to us within our standard returns timeframe would be extremely difficult. In light of this, we have further extended our returns policy to 60 days from date of purchase. Any order(s) placed on or after March 16th will qualify for this new extended returns period. Please see below for information on our returns policy guidelines and how to return an item to us.
This is just one of the ways we’re doing our bit to help each other out during this pandemic because without you there would be no Weekend Offender. For the latest updates on COVID-19 and Weekend Offender please Click Here.
Thank you for your continued support.
Stay safe and keep the faith.
Do you deliver outside of the United Kingdom?
Yes – A list of all the countries we ship to can be found during checkout at the ‘Billing/Shipping Information’ stage. For a full breakdown of all our International Shipping costs & timescales click here.
I’m having difficulty placing my order.
We are sorry to hear you are having trouble placing an order with us. The easiest solution is to contact our customer care team at email@example.com or via telephone on +44(0)1332 342 068.
Our opening times are:
Monday-Thursday: 9am - 5:30pm (BST/GMT)
Friday: 9am - 5:00pm (BST/GMT)
Can I order items over the phone?
Yes – If you would prefer to place your order over the phone, we are happy to help. Simply make a note of the item name(s) you are interested in and call our sales department on +44(0)1332 342 068.
What payment methods do you accept?
We accept online payments via the following payment methods:
We take fraud and security extremely seriously. All credit and debit card holders are subject to validation and authorisation by both Weekend Offender and the card issuer, to maintain security and prevent fraud at all times.
Please note: In the interest of fraud prevention, we are unable to accept payment via Credit/Debit cards on any order(s) when shipping to Indonesia, Singapore and Mexico. We are happy to accept payment via PayPal. Apologies for an inconvenience this may cause.
How do I cancel my order?
If you wish to cancel or amend your order then please contact us as soon as possible and we will do our upmost to deal with your request.
Why has my order been cancelled?
Prior to order shipment, we reserve the right to cancel and refund any order(s) that is deemed to be suspicious, fraudulent or purchased for the suspected purpose off mass re-sale. E.g. Any order which contains a full run of sizes (XS-XXXL) in one style.
This decision is made at our full discretion and we will contact the party placing the order. If we are then satisfied that the order(s) is legitimate, we will be happy to process the order.
Why hasn’t my order arrived yet?
The majority of our orders are delivered within the timeframes stated on our shipping information pages, but on rare occasions orders can be subjected to delays within the delivery network that are out of our control. Please contact our customer care team at firstname.lastname@example.org or via telephone on +44(0)1332 342 068 and we will be happy to assist. When contacting us please state your order number so that we can deal with your enquiry as quickly as possible. If an investigation is needed to locate your parcel please allow a minimum of 8 working days once the investigation has started before we can initiate the next steps (i.e. send a replacement order/issue a refund).
My parcel has been marked as delivered but I haven’t received it?
Firstly, we are very sorry that your parcel is missing, we will try and do everything we can to help locate your order. Before contacting us please check with your household members and neighbours as they may have accepted it on your behalf. Also check around your property in any ‘safe places’ where the courier may have left your parcel for you.
If you still can’t find it please contact us at email@example.com or call us on +44(0)1332 342 068 and we will contact the courier for more information. If an investigation is needed to locate your parcel please allow a minimum of 8 working days once the investigation has started before we can initiate the next steps (i.e. send a replacement order/issue a refund).
What if I have been sent the wrong items?
If you have noticed that we have made a mistake with your order, please contact us on +44(0)1332 342 068 or email us at firstname.lastname@example.org, we will resolve the issue as quickly as possible. Please see our full Returns Policy below for instructions on how to return items to us.
Damaged or defective items.
If you receive a damaged or defective item purchased from our site, then please contact us within 48 hours of delivery by emailing email@example.com or by calling us on +44(0)1332 342 068 to make us aware of the issue.
If a garment is supplied without a swing tag, this does not count as a defective item and cannot be returned under the grounds of damaged.
You will then need to correctly fill out and include the ‘Returns Note’ that came with your item(s) and return your parcel to us using the returns address label provided.
We will make every effort to replace the item as quickly as possible. If there is any damage to the packaging on delivery, you have the right to refuse the order and contact us immediately.
Non-European DiscountCustomers ordering to a country outside of the European Union (EU) will receive a 15% discount on their order. This discount will automatically be applied during checkout if the shipping address entered is a NON-EU country.
Please note: All 'Kidswear' items are excluded from this offer.
If you have any further questions relating to this, please feel free to contact us via email at firstname.lastname@example.org or by calling us on +44(0)1332 342 068.
Returns PolicyTo be eligible for an exchange/refund, items must be returned in the original packaging within 60 days of purchase (extended from 14 days, see above for more information). We will not accept returns on any item(s) with tags removed, signs of having been worn or having been washed.
To return any item(s) to us, you will need to correctly fill out and include the ‘Returns Note’ that came with your delivery, clearly stating your reason for return.
All returns must be delivered to:
Eighty8 ltd (t/a Weekend Offender)
Unit 12 Parker Centre
The cost of returning the item(s) is at the expense of the customer. All returns are the customer’s responsibility until they reach us. We suggest that they are sent by recorded delivery to ensure they reach us safely.
If you have any queries please contact us via email at email@example.com or by calling us on +44(0)1332 342 068.
If you require a refund, this will be processed via your original payment method. Please allow up to 7 working days for any refunds to appear in your account.
SILVER CHAINS: SHIPPING INFORMATION
Each chain will be individually quality checked prior to shipment.
UK deliveries are sent via UPS.
European & International deliveries are sent via DHL.
If any other items are included in your order, these items will be shipped out to you at the same time as the chain, using the couriers mentioned above.
To ensure safe and secure transit of each chain, our shipping costs may vary from our standard rates. These will be shown on-screen during checkout based on your selected shipping destination.
PLEASE NOTE: Due to international customs regulations on jewellery, our chains are unavailable for shipment to a number of countries including:
Andorra, Armenia, Azerbaijan, Belarus, Bulgaria, Germany, Gibraltar, Greece, Guernsey, India, Indonesia, Israel, Jersey, Mexico, Moldova, Monaco, Montenegro, Philippines, Portugal, Russia and more...
Click Here to see a full breakdown of unavailable shipping destinations.
If we receive any order(s) for shipment to any of these countries we will contact you, explain why we need to cancel the order and ensure a full refund is made. We apologise for any inconvenience this may cause.
To be eligible for an exchange/refund, our Silver Chains must be returned in their original presentation box (and packaging) within our standard 14 days of purchase. We will not accept returns where there are signs of damage or having been excessively worn.
If you have any questions or concerns relating to your order, please contact us by emailing firstname.lastname@example.org or by calling us on +44(0)1332 342 068.