Orders & Returns
CHRISTMAS SHIPPING & EXTENDED RETURNS
To ensure your delivery arrives in time for Christmas, please see our dedicated Christmas Shipping & Extended Returns page to discover our recommended order cut-off dates and 'Extended Returns' information. Click Here.
Do you deliver outside of the United Kingdom?
Yes – A list of all the countries we ship to can be found during checkout at the ‘Billing/Shipping Information’ stage. For a full breakdown of all our International Shipping costs & timescales click here.
I’m having difficulty placing my order.
We are sorry to hear you are having trouble placing an order with us. The easiest solution is to contact our customer care team at firstname.lastname@example.org or via telephone on +44(0)1332 342 068.
Our opening times are:
Monday-Thursday: 9am - 5:30pm (BST/GMT)
Friday: 9am - 5:00pm (BST/GMT)
Can I order items over the phone?
Yes – If you would prefer to place your order over the phone, we are happy to help. Simply make a note of the item name(s) you are interested in and call our sales department on +44(0)1332 342 068.
What payment methods do you accept?
We accept online payments via the following payment methods:
We take fraud and security extremely seriously. All credit and debit card holders are subject to validation and authorisation by both Weekend Offender and the card issuer, to maintain security and prevent fraud at all times.
Please note: In the interest of fraud prevention, we are unable to accept payment via Credit/Debit cards on any order(s) when shipping to Indonesia, Singapore and Mexico. We are happy to accept payment via PayPal. Apologies for an inconvenience this may cause.
How do I cancel my order?
If you wish to cancel or amend your order then please contact us as soon as possible and we will do our upmost to deal with your request.
Why has my order been cancelled?
Prior to order shipment, we reserve the right to cancel and refund any order(s) that is deemed to be suspicious, fraudulent or purchased for the suspected purpose off mass re-sale. E.g. Any order which contains a full run of sizes (XS-XXXL) in one style.
This decision is made at our full discretion and we will contact the party placing the order. If we are then satisfied that the order(s) is legitimate, we will be happy to process the order.
Why hasn’t my order arrived yet?
The majority of our orders are delivered within the timeframes stated on our shipping information pages, but on rare occasions orders can be subjected to delays within the delivery network that are out of our control. Please contact our customer care team at email@example.com or via telephone on +44(0)1332 342 068 and we will be happy to assist. When contacting us please state your order number so that we can deal with your enquiry as quickly as possible.
What if I have been sent the wrong items?
If you have noticed that we have made a mistake with your order, please contact us on +44(0)1332 342 068 or email us at firstname.lastname@example.org, we will resolve the issue as quickly as possible. Please see our full Returns Policy below for instructions on how to return items to us.
Damaged or defective items.
If you receive a damaged or defective item purchased from our site, then please contact us within 48 hours of delivery by emailing email@example.com or by calling us on +44(0)1332 342 068 to make us aware of the issue.
You will then need to correctly fill out and include the ‘Returns Note’ that came with your item(s) and return your parcel to us using the returns address label provided.
We will make every effort to replace the item as quickly as possible. If there is any damage to the packaging on delivery, you have the right to refuse the order and contact us immediately.
Non-European DiscountCustomers ordering to a country outside of the European Union (EU) will receive a 15% discount on their order. This discount will automatically be applied during checkout if the shipping address entered is a NON-EU country.
Please note: All 'Kidswear' items are excluded from this offer.
If you have any further questions relating to this, please feel free to contact us via email at firstname.lastname@example.org or by calling us on +44(0)1332 342 068.
EXTENDED CHRISTMAS RETURNS
Any item(s) purchased from our website between Monday 4th November 2019 and Friday 27th December 2019 can be returned to us up until (and including) Friday 17th January 2020.
Any order(s) placed after 27/12/2019 will be subject to our standard 14 days Returns Policy (as outlined below).
To be eligible for an exchange/refund, items must be returned in the original packaging within 14 days of purchase. We will not accept returns on any item(s) with tags removed, signs of having been worn or having been washed.
To return any item(s) to us, you will need to correctly fill out and include the ‘Returns Note’ that came with your delivery, clearly stating your reason for return. Then simply return your parcel to us using the returns address label provided on the bottom of your returns note.
All returns must be delivered to:
Eighty8 ltd (t/a Weekend Offender)
Unit 12 Parker Centre
The cost of returning the item(s) is at the expense of the customer. All returns are the customer’s responsibility until they reach us. We suggest that they are sent by recorded delivery to ensure they reach us safely.
If you have any queries please contact us via email at email@example.com or by calling us on +44(0)1332 342 068.
If you require a refund, this will be processed via your original payment method. Please allow up to 7 working days for any refunds to appear in your account.
SILVER CHAINS: SHIPPING INFORMATION
Each chain will be individually quality checked prior to shipment.
UK deliveries are sent via Royal Mail (Special Delivery).
European & International deliveries are sent via DHL.
If any other items are included in your order, these items will be shipped out to you at the same time as the chain, using the couriers mentioned above.
To ensure safe and secure transit of each chain, our shipping costs may vary from our standard rates. These will be shown on-screen during checkout based on your selected shipping destination.
PLEASE NOTE: Due to international customs regulations on jewellery, our chains are unavailable for shipment to a number of countries including:
Andorra, Armenia, Azerbaijan, Belarus, Bulgaria, Germany, Gibraltar, Greece, Guernsey, India, Indonesia, Israel, Jersey, Mexico, Moldova, Monaco, Montenegro, Philippines, Portugal, Russia and more...
Click Here to see a full breakdown of unavailable shipping destinations.
If we receive any order(s) for shipment to any of these countries we will contact you, explain why we need to cancel the order and ensure a full refund is made. We apologise for any inconvenience this may cause.
To be eligible for an exchange/refund, our Silver Chains must be returned in their original presentation box (and packaging) within our standard 14 days of purchase. We will not accept returns where there are signs of damage or having been excessively worn.
If you have any questions or concerns relating to your order, please contact us by emailing firstname.lastname@example.org or by calling us on +44(0)1332 342 068.