We are sorry to hear you are having trouble placing an order with us. The easiest solution is to contact our customer care team at customercare@weekendoffender.com or via telephone on +44(0)1332 342 068.

Our opening times are:
Monday-Thursday: 8am - 4:30pm (BST/GMT)
Friday: 8am - 4:00pm (BST/GMT)

If you wish to cancel your order then please contact us as soon as possible and we will do our upmost to deal with your request.

We cannot guarantee this due to the high volume of orders.

If you wish to amend your order then please contact us as soon as possible and we will do our upmost to deal with your request.

We cannot guarantee this due to the high volume of orders.

The majority of our orders are delivered within the timeframes stated on our shipping information pages, but on rare occasions orders can be subjected to delays within the delivery network that are out of our control.

If an investigation is needed to locate your parcel please allow a minimum of 8 working days once the investigation has started before we can initiate the next steps (i.e. send a replacement order/issue a refund).

Please contact us within 20 working days from placing your order to ensure we can open an investigation.
Email: customercare@weekendoffender.com
Telephone: +44(0)1332 342 068 

Prior to order shipment, we reserve the right to cancel and refund any order(s) that is deemed to be suspicious, fraudulent or purchased for the suspected purpose off mass re-sale. E.g. Any order which contains a full run of sizes (XS-XXXL) in one style.

This decision is made at our full discretion and we will contact the party placing the order. If we are then satisfied that the order(s) is legitimate, we will be happy to process the order.

Yes – If you would prefer to place your order over the phone, we are happy to help. Simply make a note of the item name(s) you are interested in and call our sales department on +44(0)1332 342 068.

Firstly, we are very sorry that your parcel is missing, we will try and do everything we can to help locate your order.
Before contacting us please check with your household members and neighbours as they may have accepted it on your behalf. Also check around your property in any ‘safe places’ where the courier may have left your parcel for you.

If you still can’t find it please contact us at customercare@weekendoffender.com or call us on +44(0)1332 342 068 and we will contact the courier for more information. If an investigation is needed to locate your parcel please allow a minimum of 8 working days once the investigation has started before we can initiate the next steps (i.e. send a replacement order/issue a refund).

Please contact us within 10 working days of not receiving your parcel to ensure we can open an investigation.

If you have noticed that we have made a mistake with your order, please contact us within 48 hours of delivery on +44(0)1332 342 068 or email us at customercare@weekendoffender.com, we will resolve the issue as quickly as possible.

Please include a photo of the item you have received along with your order number.

If you receive a damaged or defective item purchased from our site, then please contact us within 48 hours of delivery by emailing customercare@weekendoffender.com or by calling us on +44(0)1332 342 068 to make us aware of the issue.

Information we will require:
▪ Order number
▪ Picture/video of the fault
▪ Description of the fault.

Please DO NOT dispose of the of the damaged items until we have responded to your query as we may require the item to be sent back to us. If the item is disposed of we have the right to refuse your request.

We will make every effort to replace the item as quickly as possible. If there is any damage to the packaging on delivery, you have the right to refuse the order and contact us immediately.

If a garment is supplied without a swing tag, this does not count as a defective item and cannot be returned under the grounds of damaged.

Once your parcel is fulfilled and shipped out, you will receive email confirmation containing your tracking number.

If you cannot see this email please check your junk and spam folder.
If you still can’t find it please contact us at customercare@weekendoffender.com or call us on +44(0)1332 342 068 and we will be able to provide this information.

Yes – A list of all the countries we ship to can be found during checkout at the ‘Billing/Shipping Information’ stage.

For a full breakdown of all our International Shipping costs & timescales Click Here.

UK Shipping methods we offer:
FREE UK Shipping 5 - 7 working days (Free)
UK Standard 3 - 4 working days (£3.95)
UK Express 1 - 2 working days (£5.95)

International Shipping is country dependent, to find out details of payment and delivery times Click Here.

To ensure you receive your order before Christmas, select your country to see the cut-off date. Please note, delivery times and cut-off dates are approximate during the busy festive period. For more information Click Here.

Unfortunately, we're unable to ship items to British Forces Post Office (BFPO) addresses due to delivery restrictions.

We apologise for any inconvenience this might cause and suggest using a different UK address for your orders. If we receive any orders to BFPO addresses, we will aim to contact you as soon as possible to arrange an alternative shipping address or to process a full refund. Thank you for your understanding.

Firstly, we are very sorry that your parcel is missing, we will try and do everything we can to help locate your order.
Before contacting us please check with your household members and neighbours as they may have accepted it on your behalf. Also check around your property in any ‘safe places’ where the courier may have left your parcel for you.

If you still can’t find it please contact us at customercare@weekendoffender.com or call us on +44(0)1332 342 068 and we will contact the courier for more information. If an investigation is needed to locate your parcel please allow a minimum of 8 working days once the investigation has started before we can initiate the next steps (i.e. send a replacement order/issue a refund).

Please contact us within 10 working days of not receiving your parcel to ensure we can open an investigation.

For European orders, customs fees, duties, and taxes may apply. These charges are the customer's responsibility so we recommend checking with your local customs office. In some cases, customs clearance may cause slight delays. For more information for please Click here.

Unfortunately there may be custom charges for orders outside of the UK, this is out of our contorl.

However, customers ordering to a country outside of the U.K and European Union (EU) will receive a 15% discount on their order. This is to help out with any surprise customs charges that may be payable before receipt of your goods. This discount will automatically be applied during checkout if the shipping address entered is a non-U.K / non-EU country.

We recommend if purchasing for shipment outside of the UK/EU to please check with your border/customs agencies before ordering so you’re fully aware of any charges that your goods may face when entering your country for delivery. We apologise for any frustration or inconvenience this may cause.

Please note: All 'Kidswear' items & Gift Cards are excluded from this offer.

If you have any further questions relating to this, please feel free to contact us via email at customercare@weekendoffender.com or by calling us on +44(0)1332 342 068.

The majority of our orders are delivered within the timeframes stated on our shipping information pages, but on rare occasions orders can be subjected to delays within the delivery network that are out of our control.

If an investigation is needed to locate your parcel please allow a minimum of 8 working days once the investigation has started before we can initiate the next steps (i.e. send a replacement order/issue a refund).

Please contact us within 20 working days from placing your order to ensure we can open an investigation.
Email: customercare@weekendoffender.com
Telephone: +44(0)1332 342 068

To be eligible for a refund, items must be returned in the original packaging within 14 days of receiving your goods. We will not accept returns on any item(s) with tags removed, signs of having been worn or having been washed.

As part of our commitment to reduce the amount of paper we use, we are no longer including a Returns Note in any orders we send out.

To return any item(s) to us, you will need to print out and complete the ‘Returns Note’ that was emailed to you when your order was shipped. If you require a blank copy, you can download using the pdf link below.

All returns must be delivered to:
Eighty8 Ltd (t/a Weekend Offender)
Units 3 & 4,
New Zealand Court,
Kingsway Park Close,
Derby,
DE22 3FP

The cost of returning the item(s) is at the expense of the customer. All returns are the customer’s responsibility until they reach us. We suggest that they are sent by recorded delivery to ensure they reach us safely.

If you have any queries please contact us via email at customercare@weekendoffender.com or by calling us on +44(0)1332 342 068.

Your refund will be processed via your original payment method. Please allow up to 7 working days for any refunds to appear in your account.

If you are returning an item to us from outside the UK please follow the same return steps above, however, a customs declaration form is required due to customs processes. Follow these steps to ensure a smooth return:

1. Customs Declaration Form
You’ll need a CN22 form for items valued up to £270, or a CN23 form for items over £270. The form requires details about the parcel’s contents, value, and the reason for return (e.g., "Returned Goods").

2. How to Get the Forms
▪ Post Office: Available at most local post offices specific to your country.
▪ Online: Check your national postal service’s website.

3. Label as "Returned Goods"
Clearly mark the parcel as "Returned Goods" to avoid customs charges. Include proof the items were originally shipped from the UK (e.g., invoice or order confirmation).

If you have any further questions relating to this, please feel free to contact us via email at customercare@weekendoffender.com.

To be eligible for an exchange, items must be returned in the original packaging within 14 days of receiving your goods. We will not accept returns on any item(s) with tags removed, signs of having been worn or having been washed.

As part of our commitment to reduce the amount of paper we use, we are no longer including a Returns Note in any orders we send out.

To exchange any item(s) with us, you will need to print out and complete the ‘Returns Note’ that was emailed to you when your order was shipped. If you require a blank copy, you can download using the pdf link below.

All returns must be delivered to:
Eighty8 Ltd (t/a Weekend Offender)
Units 3 & 4,
New Zealand Court,
Kingsway Park Close,
Derby,
DE22 3FP

The cost of returning the item(s) is at the expense of the customer. All returns are the customer’s responsibility until they reach us. We suggest that they are sent by recorded delivery to ensure they reach us safely. The exchange will be sent out on the same delivery service you placed your order with at no extra cost.

If you have any queries please contact us via email at customercare@weekendoffender.com or by calling us on +44(0)1332 342 068.

Your exchange will be processed within 5 working days and an email confirmation will be sent out to you with a new tracking number attached.

If the new item is more expensive, one of our customer care representitives will be in touch for a new payment to cover the price difference. However, if the price is lower, you will be reimbursed the price difference once your new item is shipped out to you.

Follow our Return Policy guidelines to return the item you wish to exchange.

No - The exchange will be sent out on the same delivery service you placed your order with at no extra cost.

Yes - any item(s) purchased from our website between Monday 10th November 2025 and Tuesday 23rd December 2025 can be returned to us up until (and including) Friday 16th January 2026.
Any order(s) placed after 23/12/2025 will be subject to our standard 14 days Returns Policy.

Our opening times are:
Monday-Thursday: 08:00am - 04:30pm (BST/GMT)
Friday: 08:00am - 04:00pm (BST/GMT)

 Unfortunately our team are not in the office on the weekends or bank holidays.

To receive the latest Weekend Offender news and offers, subscribe to our Newsletter and SMS by clicking here.

To unsubscribe from the Newsletter, open the last newsletter email you've received and scroll down to the link "Unsubscribe" at the bottom. After clicking this link you will be redirected to another page asking you if you want to proceed with the unsubscription to our newsletter service. Click on confirm and you will no longer receive our newsletter.

To unsubscribe from our SMS simply reply STOP to the last SMS you received from us and you will be removed from our list.

Yes - any item(s) purchased from our website between Monday 10th November 2025 and Tuesday 23rd December 2025 can be returned to us up until (and including) Friday 16th January 2026.
Any order(s) placed after 23/12/2025 will be subject to our standard 14 days Returns Policy.

To ensure you receive your order before Christmas, select your country to see the cut-off date. Please note, delivery times and cut-off dates are approximate during the busy festive period. For more information Click Here.

Our size guides can be found here.
These are our general size recommendations to help guide you to the most suitable fit for our clothing.

Unique size guides can be found linked to the products.

Yes - Like saving money? Like receiving exclusive rewards? Start earning points with WO-COIN™ Rewards Club.

You can find our stores listed here.

We offer a 15% discount to students, to access your code click here. 

If you cannot find the answer to your question here, we recommend you Contact our customer care team.

Email: customercare@weekendoffender.com
Phone: +44(0)1332 342 068
Live Chat: Click bubble on the bottom right hand side of your screen.

We accept online payments via the following payment methods:

Visa
Visa Debit
Mastercard
American Express
PayPal
Clearpay
Klarna
Shopify Pay
Google Pay
Apple Pay

We take fraud and security extremely seriously. All credit and debit card holders are subject to validation and authorisation by both Weekend Offender and the card issuer, to maintain security and prevent fraud at all times.

Please note: In the interest of fraud prevention, we are unable to accept payment via Credit/Debit cards on any order(s) when shipping to Indonesia, Singapore and Mexico. We are happy to accept payment via PayPal. Apologies for an inconvenience this may cause.

Clearpay is a payment service that lends customers a fixed amount of credit to make purchases instantly and then pay for them in 4 automatic instalments, made every 2 weeks, without any interest (late fees apply). Please use Clearpay responsibly.

Find more out more about ClearPay: Click here

Once your order's confirmed, you'll receive an email with payment instructions within two days from Klarna. You'll then have 30 days to try on your order and only pay when you’re happy. Complete the payment online, at your convenience, with no extra cost.

Find more out more about Klarna: Click here